‘Matan’ Hebrew Helpline, is a grassroots project that emerged from the Hebrew-speaking community in Germany and initiated by Zusammen Berlin (ICE e. V.) for the community itself. ‘Matan’ is a new project of the counselling center ‘OFEK’ e. V. and the Central Welfare Office of Jews in Germany (ZWST). The aim of the project is to offer telephone support in Hebrew to Hebrew-speaking people in Germany who are in difficulty or distress. The project was founded following many calls from Hebrew-speaking people in need in Germany. These made it clear that support for Israeli migrants in times of need and in Hebrew is necessary.
The project is a cooperation with the Kirchliche TelefonSeelsorge (KTS), the German attention and support line, and will provide an initial response in difficult situations through empathic listening. In addition, the project’s secondary goal is making the services in Germany accessible to Hebrew speakers. For these purposes, the project’s leading team carefully trains selected volunteers. The professional and rigorous training makes the volunteers fully capable of answering the phone and supporting Hebrew speakers. The volunteers receive guidance and support to help them give an appropriate, relevant and educated answer when you need them.
The telephone response is given by a team of about 20 volunteers and is active every evening between 20:00 and 22:00.
The project is headed by Nitzan Meilin, who holds a master’s degree in Social Work as a Human Rights Profession from Alice Salomon University in Berlin. She also holds a bachelor’s degree in Special Education and History of the Jewish People and another master’s degree in Israel Studies (with honors) from the University of Haifa.
Nitzan is responsible for managing the staff and volunteers, recruiting and training, networking and collaborations with various organizations, building a strategy and managing the budget. She believes that grass-roots initiatives make it possible to provide a precise and necessary response for the community and that the essence of the project lies in its connection to the field and its changing needs. Nitzan has led ‘Matan’ – an attention and support line in Hebrew, from its inception, starting with the process of identifying the needs in the community, through the establishment process, searching for partners and mobilizing resources to the actual opening of the line.
Nitzan is accompanied by a professional team of seven experienced psychologists and social workers (who will remain anonymous). The project is a grass-roots project, that is, an initiative that grew out of a need of the community and was established by the members of the community itself. The project team gathered voluntarily starting in June 2018 to deeply understand the needs which arise from the communities and formulate an appropriate solution. The team was an invaluable part of the process of setting up the project, identifying needs, and formulating the hotline’s professional standards. Today, when the project is running, the team participates in the recruitment and training of the volunteers, coordinates the working-shifts and provides professional advice and support to the volunteers. In addition, the project and the entire team are supported by selected representatives of the ‘OFEK’ consulting center as well as the KTS, for the purpose of training and quality management.
בעקבות המלחמה בישראל ‘מתן קו קשב ותמיכה בעברית’ פועל במתכונת מורחבת
הקו זמין בגרמניה ובכל אירופה בכל יום בין השעות 20:00-22:00 במספר 493023283794+ (בכל אירופה), במספר 08000001642 (בגרמניה) או בוואטסאפ במספר 49-176-84958019 +